Public offer

1. Terms and definitions

• 1.1. Contractor — the owner of the Platform, providing information technology support services for ticket purchases. Its details are given in section 8.
• 1.2. Platform — the software system available on the showgo.uz website, intended for choosing, booking and paying for tickets.
• 1.3. Acceptance — the Customer's full acceptance of the terms of the Offer by paying 100% of the Order. From the moment of payment the Agreement is deemed concluded.
• 1.4. Ticket (E-ticket) — a digital document with a QR code confirming the right to attend the Event.
• 1.5. Organiser — the party responsible for holding the Event. The Contractor is not the organiser unless expressly stated otherwise.
• 1.6. Service fee — the charge for the Platform's services (booking, processing, ticket generation). It is treated as the Contractor's income and is not refunded once the service has been provided (the ticket has been sent).
• 1.7. Costs actually incurred (CAI) — the Contractor's costs of carrying out the transaction, bank fees and administering the refund. The amount of CAI is stated in the refund terms on the order page.

2. Subject of the agreement

• 2.1. The Contractor gives the Customer access to the Events database, tools for choosing seats, a secure payment system and automatic delivery of e-tickets.
• 2.2. The Customer undertakes to pay the face value of the ticket and the Service fee in the manner established by this Agreement.
• 2.3. The Contractor's services are deemed fully provided at the moment the Ticket is sent to the Customer's email address or placed in their Account.

3. How the agreement is concluded

3.1. To purchase a ticket, the Customer:

• chooses an Event on the showgo.uz website;
• provides current contact details (full name, phone, e-mail);
• pays for the Order within the booking period stated at checkout.

3.2. After payment, the Ticket is sent automatically to the e-mail address provided. If payment is not made in time, the booking is cancelled.

4. Rights and obligations of the parties

4.1. The Contractor undertakes to:

• keep seat availability data up to date;
• keep the Customer's personal data confidential;
• inform about changes in the status of the Event (cancellation or postponement) through the website or mailings.

4.2. The Customer is obliged to:

• read the terms of the Offer before paying;
• keep the ticket received safe and prevent third parties from copying it.

4.3. The Contractor has the right to:

• cancel unpaid orders;
• set the amount of the Service fee individually for each event;
• by agreement with the Organiser, change the pricing policy for selling Tickets, including the price of Tickets and the amount of the Service fee, at any time and without prior notice. The current price is stated in the order at the moment it is placed; the change does not apply to orders already paid for.

5. Refund and exchange rules

• 5.1. General provisions. Expired or unused tickets are non-refundable.
• 5.2. Refund at the Customer's request. If cancelled within the period stated in the refund terms on the order page, the face value of the ticket is refunded less the CAI. The Service fee is not refunded.
• 5.3. Cancellation of the Event. The full face value of the ticket is refunded. The Service fee is non-refundable, because the booking service has actually been provided.
• 5.4. Postponement or replacement. The Customer may use the ticket on the new date or request a refund of the face value (less the CAI if the funds have already been passed on to the Organiser).
• 5.5. Limitation of liability. If the ticket funds have already been transferred to the Organiser, the Contractor provides the Organiser's contacts so the Customer can approach them directly.

6. Liability

• 6.1. The Contractor is not responsible for the quality or content of the Event, or for whether it takes place at all. Those obligations rest with the Organiser.
• 6.2. The Contractor is not liable for errors made by the Customer when entering data, or for the operation of third-party email services and banks.
• 6.3. A ticket grants a single admission. The risk of the ticket being copied rests with the Customer.

7. Other terms

• 7.1. By paying for the Order, the Customer consents to the collection and processing of personal data in accordance with the personal data legislation of the Republic of Uzbekistan. The processing terms are described in the privacy policy.
• 7.2. The parties are released from liability in the event of force majeure (natural disasters, acts of state authorities, epidemics).
• 7.3. All disputes are settled through negotiation, and failing agreement, in the manner established by the legislation of the Republic of Uzbekistan.

8. Contractor details

Company

To be published once confirmed

Registration details

To be published once confirmed

Address

To be published once confirmed

Bank details

To be published once confirmed

Website

showgo.uz

Support

The support section on the showgo.uz website